FAQS

Welcome to our information page on our bridal shoes, where elegance meets comfort on one of the most important days of your life! We understand that choosing the perfect bridal shoes is not just about style; it's about feeling extraordinary as you walk down the aisle. Each pair in our collection is crafted with meticulous attention to detail, ensuring you look breath taking while enjoying every step.

From classic court shoes to contemporary strappy sandals, we offer a diverse range of designs that cater to every bride’s unique taste. Our bridal shoes are made from luxury faux suede and leathers, providing not only stunning aesthetics but also the comfort you need throughout your special day. With features such as cushioned insoles and supportive structures, you can dance the night away without a worry!

Do You Have A Shop?

We do not have a premises for brides to visit at the moment and are strictly online but never say never!

How Does The Sizing Work?

Here is a handy guide for you, we recommend if you are between sizes, that you size down.

What Is Your Delivery Time?

Our shoes are handmade in very small runs as we believe in slow and sustainable which means our bridal collections sell very quickly, for stock shoes we package them up within 2 working days, for shoes on pre order, they are made within 21 - 28 days. 

For our floral collections (coming soon) we will send you the shoes within 48 hours for stock items for you to try before we create all of the flowers by hand on your shoes.  Please allow 2 weeks from when you have tried the shoes and returned them to us.

What Is Your Returns Policy?

Our returns policy is 30 days from receipt of the goods, the consumer is responsible for all return costs and shoes must arrive back in the condition they were posted to you.

You can also exchange the shoes within this time if you wish.

Our floral collections are exempt from returns as they are handmade to order just for you.

Where Do You Deliver To?

We currently delivery to the UK and USA for our collections.

What Does Pre Order Mean?

This means that we will make the shoes just for you, it will specify the lead time under each size under pre order.

Any Other Questions?

Please simply contact us on phoenixweddingsuk@gmail.com or pop onto the chat option and we will be glad to help.